Zavvis Support

Last updated: August 13, 2026

Zavvis provides support for its financial data observability platform, including account access, connected data sources, financial signals, explanations, evidence, reports, subscriptions, and technical issues.

Contact support

Email: contact@zavvis.ai

Support requests are monitored during normal United States business days. We aim to acknowledge requests within one business day, although response and resolution times may vary depending on severity, complexity, customer access, and third-party dependencies.

Any support commitments included in a customer agreement or order form take precedence over this general support policy.

What to include

To help us investigate efficiently, please include:

• Your name, company, and Zavvis account email.
• A clear description of the issue.
• The approximate time the issue occurred.
• The affected feature, company, data connection, or signal.
• Any displayed error message or request identifier.
• Steps that reproduce the issue, if known.
• Screenshots with confidential or unnecessary personal information removed.

Do not send passwords, authentication tokens, private keys, complete financial datasets, or other credentials by email.

Issue priority

Zavvis prioritizes support requests based on their effect on the customer:

• Critical: The service is unavailable, authorized users cannot access the service, or a potential security or data-exposure incident is suspected.
• High: A key workflow, data connection, signal, explanation, or report is materially impaired.
• Normal: General questions, configuration assistance, minor defects, and feature guidance.

For a critical issue, include “URGENT” in the email subject and describe the operational impact.

Security and privacy reports

Potential security vulnerabilities, unauthorized access, privacy concerns, or suspected data exposure should be reported immediately to contact@zavvis.ai with “SECURITY” in the subject line.

Please do not include sensitive Customer Data in the initial report. Zavvis will provide an appropriate method for exchanging additional information if necessary.

Marketplace and subscription support

For questions about Zavvis account provisioning, plan access, or product functionality, contact Zavvis.

Questions concerning marketplace payment processing, invoices issued by Microsoft, or Microsoft account administration may need to be addressed through Microsoft support. Zavvis will help identify the appropriate support path when possible.

Third-party integrations

Zavvis will investigate issues involving supported connections and data processing within the Zavvis platform. Resolution may depend on the availability, permissions, APIs, or support processes of the connected third-party provider.

Product guidance

Zavvis outputs are designed to support investigation and decision-making by qualified finance professionals. Support can explain product behavior and assist with technical problems, but it does not provide accounting, audit, investment, tax, or legal advice.